Palmira Global Privacy Policy
This Privacy Policy explains how Palmira Global collects, uses, stores, shares and protects personal data when you visit our website, contact us, request information, submit a form, communicate with us, or interact with our products, services, digital channels and business operations.
Palmira Global values the privacy and security of personal data. We process personal data in accordance with applicable data protection and privacy laws, including, where applicable, laws and regulations in Türkiye, the European Union and European Economic Area, the United Kingdom, Russia, the Middle East and other jurisdictions in which we operate or provide services.
This Privacy Policy is intended to serve as a global privacy notice. Depending on your country or region, additional local privacy notices, data protection disclosures or legal addenda may also apply.
1. Who We Are
For the purposes of this Privacy Policy, “Palmira Global”, “we”, “us” or “our” refers to Palmira Global, the operator of the website palmiraglobal.com and related digital communication channels.
Data Controller / Business Contact: Palmira Global
Website: palmiraglobal.com
Email: privacy@palmiraglobal.com
Registered Address: [Insert official company address]
Website: palmiraglobal.com
Email: privacy@palmiraglobal.com
Registered Address: [Insert official company address]
Where required by applicable law, Palmira Global may act as a data controller, data operator, business, or equivalent responsible party in relation to the personal data it processes.
2. Scope of This Privacy Policy
This Privacy Policy applies to personal data processed in connection with:
- visits to our website;
- contact forms and quote request forms;
- product, service, catalogue or cooperation requests;
- email, phone, WhatsApp or social media communications;
- business, customer, supplier and partner relationships;
- analytics, advertising and website performance measurement;
- marketing communications, where permitted by applicable law;
- security, fraud prevention and legal compliance activities.
This Privacy Policy does not apply to third-party websites, applications, platforms or services that we do not control. Such third parties may have their own privacy policies.
3. Personal Data We May Collect
Depending on your relationship with Palmira Global and how you interact with us, we may collect the following categories of personal data.
3.1. Identity and Contact Data
We may collect:
- full name;
- company name;
- job title or position;
- email address;
- phone number;
- country, city or address information;
- communication content and message details.
3.2. Business and Request Data
We may collect:
- product or service requests;
- quotation and pricing requests;
- catalogue requests;
- cooperation, supplier or partnership requests;
- customer communication records;
- complaints, suggestions and feedback;
- pre-sales and after-sales communication details.
3.3. Technical and Usage Data
When you visit our website, we may collect:
- IP address;
- device type;
- browser type and version;
- operating system;
- date and time of visit;
- pages viewed;
- referring website or source;
- basic website interaction data;
- server logs;
- cookie preferences.
3.4. Analytics and Marketing Data
Subject to your consent or preferences where required by law, we may collect:
- website usage and behavior data;
- page view and interaction data;
- advertising and campaign interaction data;
- conversion measurement data;
- analytics data collected through services such as Google Analytics, Google Tag Manager, Google Ads, Yandex Metrica and similar technologies.
3.5. Sensitive Personal Data
We do not intentionally request or collect sensitive personal data through our website, such as health data, biometric data, religious beliefs, political opinions, trade union membership, or similar special categories of data.
Please do not submit sensitive personal data through contact forms, emails or general communication channels unless specifically requested and legally necessary.
4. How We Collect Personal Data
We may collect personal data through the following methods:
- website contact forms;
- quotation and information request forms;
- email correspondence;
- phone calls;
- WhatsApp or similar messaging channels;
- social media messages or interactions;
- cookies and similar technologies;
- server and security logs;
- third-party analytics, advertising and measurement services;
- business communications with customers, suppliers and partners.
Personal data may be collected directly from you, automatically through your device or browser, or from third-party services where permitted by applicable law.
5. Purposes of Processing Personal Data
We may process personal data for the following purposes:
- to operate our website securely and properly;
- to receive, evaluate and respond to your requests;
- to provide information about our products and services;
- to prepare and send quotations, catalogues or business proposals;
- to communicate with customers, potential customers, suppliers and business partners;
- to manage customer relationships and business development processes;
- to handle suggestions, complaints and feedback;
- to improve our website, products, services and user experience;
- to measure website performance and visitor interaction;
- to conduct analytics and reporting activities;
- to measure advertising and campaign performance;
- to provide marketing communications where permitted by law;
- to ensure information security, system security and transaction security;
- to prevent unauthorized access, misuse, fraud or security incidents;
- to comply with legal, regulatory and administrative obligations;
- to protect our legal rights and establish evidence in possible disputes.
6. Legal Bases for Processing
Depending on your country or region, we may rely on one or more of the following legal bases for processing personal data:
- your consent;
- performance of a contract or steps prior to entering into a contract;
- compliance with a legal obligation;
- our legitimate business interests, provided that such interests are not overridden by your rights and freedoms;
- establishment, exercise or defense of legal claims;
- protection of vital interests, where applicable;
- other lawful bases permitted under applicable data protection laws.
For non-essential cookies, analytics, advertising and marketing technologies, we will request your consent where required by applicable law.
7. Cookies and Similar Technologies
Palmira Global uses cookies and similar technologies on its website.
Strictly necessary cookies may be used to ensure the proper operation, security and functionality of the website and to remember your cookie preferences.
Analytics, marketing and functional cookies may be used only in accordance with your preferences and where required by law, with your consent.
We may use services such as:
- Google Analytics;
- Google Tag Manager;
- Google Ads;
- Google Consent Mode;
- Yandex Metrica;
- Yandex analytics and advertising services;
- similar analytics, advertising and measurement technologies.
You can find more detailed information in our Cookie Policy.
Cookie Policy: /en/cookie-policy
You can change your cookie preferences at any time by using the “Cookie Preferences” link available on our website.
8. Sharing of Personal Data
We may share personal data with third parties only where necessary, lawful and proportionate.
Personal data may be shared with:
- hosting and server service providers;
- domain, email and technical infrastructure providers;
- website, software and security service providers;
- analytics and advertising service providers;
- Google, Yandex and similar digital service providers;
- logistics, supplier or business partner systems, where relevant;
- legal, financial, tax and professional advisors;
- authorized public authorities, courts and regulatory bodies;
- other third parties where required by law or necessary to protect our rights.
We do not sell personal data.
9. International Data Transfers
Palmira Global may use digital tools, hosting services, analytics services, advertising platforms, email systems and communication providers that are located in or operate from different countries.
As a result, personal data may be transferred to, stored in or accessed from countries outside your country of residence.
Where required by applicable law, international transfers of personal data will be carried out using appropriate safeguards, which may include:
- your explicit consent;
- adequacy decisions;
- standard contractual clauses;
- data transfer agreements;
- contractual, technical and organizational safeguards;
- other lawful mechanisms permitted under applicable data protection laws.
For users located in Türkiye, the European Union, European Economic Area, Russia, the United Kingdom, Middle East countries or other jurisdictions with specific transfer rules, additional regional privacy notices or transfer disclosures may apply.
10. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law.
Retention periods may depend on:
- the nature of your request or communication;
- the duration of the business or contractual relationship;
- legal, accounting, tax or reporting obligations;
- limitation periods for legal claims;
- security and fraud prevention requirements;
- your consent and whether you withdraw it;
- technical requirements related to website logs and cookies.
When personal data is no longer required, it will be deleted, destroyed, anonymized or otherwise handled in accordance with applicable law.
11. Data Security
Palmira Global takes reasonable technical and organizational measures to protect personal data against unauthorized access, unlawful processing, accidental loss, destruction, alteration or disclosure.
These measures may include:
- access control and authorization restrictions;
- secure hosting and server infrastructure;
- system and transaction logging;
- security software and monitoring tools;
- encryption, masking or pseudonymization where appropriate;
- internal access limitations;
- regular review of technical and organizational safeguards.
However, no method of transmission over the internet or electronic storage is completely secure. Users are also responsible for protecting their own devices, browsers, passwords and accounts.
12. Your Rights
Depending on your country or region, you may have certain rights regarding your personal data.
These rights may include:
- the right to be informed about how your personal data is processed;
- the right to access your personal data;
- the right to request correction of inaccurate or incomplete data;
- the right to request deletion or destruction of your personal data;
- the right to request restriction of processing;
- the right to object to certain processing activities;
- the right to withdraw consent where processing is based on consent;
- the right to object to direct marketing;
- the right to data portability, where applicable;
- the right not to be subject to certain automated decisions, where applicable;
- the right to lodge a complaint with a competent data protection authority.
The availability and scope of these rights may vary depending on applicable local law.
13. Regional Privacy Information
This Privacy Policy is intended to provide a global overview. Additional rights, disclosures and requirements may apply depending on your country or region.
13.1. Türkiye
If you are located in Türkiye or if Turkish data protection law applies, your personal data may be processed in accordance with the Turkish Personal Data Protection Law No. 6698 and related regulations.
Additional information may be provided in a separate KVKK Clarification Text.
Türkiye KVKK Clarification Text: /kvkk-aydinlatma-metni
13.2. European Union and European Economic Area
If you are located in the European Union or European Economic Area, the General Data Protection Regulation may apply to the processing of your personal data.
Where applicable, you may have GDPR rights such as access, rectification, erasure, restriction, objection, data portability, withdrawal of consent and the right to lodge a complaint with a supervisory authority.
Additional information may be provided in a separate EU/EEA Privacy Notice.
EU/EEA Privacy Notice: /en/eu-privacy-notice
13.3. United Kingdom
If you are located in the United Kingdom, UK data protection laws may apply. Where applicable, you may have rights similar to those available under the UK GDPR and the Data Protection Act.
Additional UK-specific information may be included in the EU/EEA Privacy Notice or a separate UK Privacy Notice.
13.4. Russia
If you are located in Russia or if Russian personal data laws apply, additional requirements may apply to the processing, storage and transfer of personal data.
Where required by applicable Russian law, Palmira Global may provide additional information regarding processing purposes, consent, data subject rights, localization requirements and cross-border data transfers.
Russia Privacy Notice: /ru/privacy-notice
13.5. Middle East and Arab Countries
If you are located in the Middle East or an Arab country, local data protection and privacy laws may apply depending on your jurisdiction.
This may include, where applicable, data protection laws in countries such as Saudi Arabia, the United Arab Emirates, Qatar and other regional jurisdictions.
Additional information may be provided in a Middle East Privacy Notice or country-specific privacy notice where required.
Middle East Privacy Notice: /en/middle-east-privacy-notice
14. Marketing Communications
We may send marketing communications about our products, services, campaigns, announcements or business opportunities where permitted by applicable law.
Where required, we will obtain your consent before sending marketing communications.
You may opt out of marketing communications at any time by:
- using the unsubscribe link in an email;
- contacting us at privacy@palmiraglobal.com;
- changing your communication preferences, where available.
Even if you opt out of marketing communications, we may still send you non-marketing communications related to your requests, transactions, legal notices or service-related matters.
15. Automated Decision-Making and Profiling
We do not use personal data to make decisions that produce legal or similarly significant effects based solely on automated processing.
However, analytics and advertising tools may use limited profiling or segmentation for measurement, reporting, advertising relevance and campaign performance, subject to your cookie and consent preferences where required by law.
16. Children’s Privacy
Our website is a general corporate website and is not intended for children.
We do not knowingly collect personal data from children. If we become aware that personal data of a child has been collected without appropriate authorization, we will take steps to delete or otherwise handle such data in accordance with applicable law.
17. Third-Party Links
Our website may contain links to third-party websites, social media platforms or external services.
Palmira Global is not responsible for the privacy practices, policies or content of third-party websites or services. We recommend that you review the privacy policies of third-party websites before providing any personal data.
18. How to Contact Us
For questions about this Privacy Policy, personal data processing, cookie preferences or your privacy rights, you may contact us at:
Palmira Global
palmiraglobal.com
palmiraglobal.com
To help us respond to your request, please include your name, contact information, country of residence and a clear description of your request.
For security reasons, we may ask you to verify your identity before responding to certain privacy requests.
19. Changes to This Privacy Policy
Palmira Global may update this Privacy Policy from time to time due to changes in our services, website, technical infrastructure, third-party tools, business operations or applicable data protection laws.
The updated Privacy Policy will become effective when published on our website.
If we make material changes, we may provide additional notice through the website or other appropriate communication channels.